Effective outcomes depend on how well we interact with our colleagues and our patients. DISC helps improve these interactions and ultimately, the outcomes.
The healthcare sector is comprised of a complex series of interactions. Critical communication is regularly exchanged between providers, staff, and patients. The cost of miscommunication is extremely high, whether it is about the bottom line, about patient outcomes or even more critically, life or death. The Joint Commission estimates 50 – 80% of serious unplanned medical events are the result of communication failures.
Most of the times, the patient interacts with an entire healthcare team, including medical staff, nurses, and physicians. Coordination of care is critical to delivering the best care to the patient. So, how can DISC help us to improve our interactions to improve our team's productivity and improve our patient outcomes?
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