The 70-20-10 model accredited to Lombardo & Eichinger (1996) suggests that lessons learned by successful and effective managers are roughly 70% from tough jobs, 20% from people (mostly the boss), and 10% from courses and reading. Together, Wargnier and Jennings explore the role of new technology in the implementation of the 70-20-10 training model, drawing on their combined 60 years of experience in the training field.
